Technical Support

Family Tree Maker for Power Macintosh
Frequently Asked Questions

1 General Questions

2 Online Issues

3 Using Family Tree Maker

4 Printing


1 General Questions
1.1 What is the most current version?
1.2 What are the System Requirements?
1.3 Why is the Mac version of Family Tree Maker only for Macintosh PowerPCs?
1.4 Why isn't the Scrapbook feature in the Macintosh version?
1.5 Will the Scrapbook ever be available in the Macintosh version?

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2 Online Issues
2.1 Which World Wide Web browsers are supported?
2.2 Why can't I access members-only sections of the Web site?

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3 Using Family Tree Maker
3.1 What does the error message that says "unimplemented trap" or "Error of type 12" mean when starting the program?
3.1.1 If you have an Epson Color Stylus 800
3.1.2 If you have an Epson Color Stylus 600
3.1.3 If you do not have an Epson Color Stylus
3.2 I receive one of the following messages when starting Family Tree Maker:
"Error of Type 1"
"The application could not be opened because Microsoft Portability Lib could not be found"
Can't find file "infolink.ppc"
"Microsoft OLE2 can't be found" when starting Family Tree Maker.
3.3 I receive a message that "This disk is unreadable by this Macintosh, do you want to initialize this disk?" when I try to use the FamilyFinder.
3.4 I receive an error that I can't access my FACD. The computer is telling me to make sure the disk is properly inserted.
3.5 I copied my Family File from an IBM computer and now I can't open it.
3.6 When I go to the Report view, I get a "file damaged error" and am prompted to use the backup file.
3.7 The fonts appear very strange when I start Family Tree Maker.
3.8 I get an error message saying "can't use default printer" when starting or changing between reports.

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4 Printing
4.1 I receive a communication error when trying to print to my Laser Writer 360 under Mac OS 7.6.5.
4.2 I am trying to print a help screen but get a message that the printer can't be used because it is already in use.

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1 General Questions

1.1 What is the most current version?

Family Tree Maker for Macintosh version 3.02 is the most current version.

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1.2 What are the System Requirements?

Photos, video and audio are not supported in this release. As with all programs, a faster processor, more RAM, and more free disk space will enhance performance. 15 MB of program files will be copied to your hard drive; the rest of the data will remain on CD-ROMs to be accessed during program use.

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1.3 Why is the Mac version of Family Tree Maker only for Macintosh PowerPCs?

We spent a great deal of time researching the Mac market. Our findings showed us that the future of the Macintosh is with the PowerPC processor. In fact, the majority of home Mac computers have it. Plus, all new Macs and Mac clones rolling off the line now contain the PowerPC processor. These, among other facts, led us to develop a PowerPC-only program. We also want to make sure that we are looking ahead and moving with customer and industry trends.

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1.4 Why isn't the Scrapbook feature in the Macintosh version?

When we began the Family Tree Maker for Macintosh project, one of the first challenges was to weigh programming it from scratch (a native Mac program) versus starting with the existing Windows program (a port which could leverage over 7 years of development). Because of high customer demand, we made it a priority to deliver a Mac version this year. A port allowed us to accomplish this most efficiently. Ports are not as flexible as native Mac programs and the Scrapbook, unfortunately, was a feature we could not accommodate in this version given our time frame, resources, and the priorities of the majority of our customers. Recent surveys showed that many more customers use the FamilyFinder Index feature and the Family Archive CDs than use the Scrapbook feature. Prospective Mac users have been telling us for years that they want to be able to use the Family Archive CDs. Now you can. We feel that Family Tree Maker is the best choice for organizing your family history and for finding your ancestors.

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1.5 Will the Scrapbook ever be available in the Macintosh version?

We realize that the Scrapbook may become a more and more popular feature -- especially with Macintosh users like yourself. Let us know your suggestions for this and other features. We use customer feedback as a major source in determining future versions.

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2 Online Issues

2.1 Which World Wide Web browsers providers are supported?

Family Tree Maker for Power Macintosh versions 3.02 supports Netscape Navigator version 1.2 and higher.

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2.2 Why can't I access members-only sections of the Web site?

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3 Using Family Tree Maker

3.1 What does the error message that says "unimplemented trap" or an "Error of type 12" mean when starting the program?

3.1.1 If you have an Epson Color Stylus 800

  1. Visit Epson's Web site and download the Stylus 800 printer driver version 5.04A.

  2. Install the driver and restart the computer.

    Note: You'll find instructions for installing the driver on the Web page where you download it.

3.1.2 If you have an Epson Color Stylus 600

  1. Visit Epson's Web site and download the Stylus 600 printer driver version 3.21A.

  2. Install the driver and restart the computer.

    Note: You'll find instructions for installing the driver on the Web page where you download it.

3.1.3 If you do not have an Epson Color Stylus

  1. Restart your Macintosh.

  2. While the computer is restarting, hold down the Shift key. This will turn off the extensions.

  3. Try starting Family Tree Maker.

  4. If Family Tree Maker functions properly at this time, it means that one of your extensions is conflicting with Family Tree Maker, and you need to determine which one.

    You can do this by restarting your computer without holding down the Shift key so that all of the extensions are on. Then, use the Extensions Manager to turn off individual extensions one at a time. After turning off an extension, you'll need to restart your Macintosh for the changes to take effect. Once the machine restarts, start Family Tree Maker to see if it works properly. If it still does not work properly, the extension that you turned off is not causing the problem, so you can turn it on again. Repeat this process until you find out which one affects Family Tree Maker.

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3.2 I receive one of the following messages when starting Family Tree Maker:

This occurs when Virtual Memory needs to be turned on. Follow these instructions to do so.

  1. Click the Apple Menu.

    The Macintosh displays the Apple Menu.

  2. Select Control Panels.

    The Macintosh displays the Control Panels window.

  3. Find Memory.

    The Macintosh displays the Memory dialog box.

  4. Make sure that Virtual Memory is turned on and set to twice the amount of your computer's physical memory.

  5. Make sure that the Modern Memory Manager is turned on.

  6. Make sure that the RAM disk is turned off.

  7. Restart the Mac.

  8. Start Family Tree Maker.

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3.3 I receive the error message that "This disk is unreadable by this Macintosh, do you want to initialize this disk?" when I try to use the FamilyFinder Index.

This usually occurs because Foreign File Access needs to be on.

  1. Close Family Tree Maker if it is already open.

  2. Click the Apple Menu.

    The Macintosh displays the Apple Menu

  3. Select Control Panels.

    The Macintosh displays the Control Panels window.

  4. Find the Extensions Manager.

    The Extensions Manager dialog box appears. The items with checks in their boxes are loaded at startup.

  5. Select the Foreign File Access check box.

    If this check box is already selected, check the Macintosh Operating System version. If it is 7.5-7.5.3 update your Macintosh Operating System for free.

  6. Restart your Macintosh.

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3.4 I receive an error that I can't access my Family Archive CD. The computer is telling me to make sure the disk is properly inserted.

This happens to those using Macintosh Operating System 8.x. You need to turn on Foreign File Access as outlined in section 3.3.

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3.5 I copied my Family File from an IBM computer and now I can't open it.

This occurs because the file uses a different file format. You need to open the file in Family Tree Maker for Windows and then use the Copy/Export command to save it in the Macintosh file format.

Note: The following instructions assume that you're working on a Windows 95/98 machine. The instructions differ slightly for Windows 3.1. If you've received this file from a friend, direct them to this page for instructions on converting the file.

On the Windows machine:

  1. Start Family Tree Maker for Windows.

  2. From the File menu, select Open Family File.

    Family Tree Maker displays the Open Family File dialog box.

  3. Find the Family File you want to convert and open it.

  4. From the File menu, select Copy/Export Family File.

    Family Tree Maker displays the Copy/Export Family File dialog box.

  5. Click the Save in drop-down list and select the drive where you want to save the file. If you want to save the file in a folder on the specified drive, double-click that folder so it appears in the Save in field.

  6. In the Save as Type drop-down list, select Family Tree Maker 3.0 for Win/Mac.

  7. In the File Name field, type a name for the new Family File.

  8. Click Save.

    Family Tree Maker creates the Family File and saves it in the drive and folder that you specified in step 5.

At this point, you need to open the newly-converted file on your Macintosh. Whether you received the file on floppy disk or as an e-mail attachment, note the file's location and make sure that it's accessible on your Macintosh before you continue with the instructions.

On the Macintosh machine:

  1. Start Family Tree Maker for Macintosh.

  2. From the File menu, select Open Family File.

    Family Tree Maker displays the Open Family File dialog box.

  3. Find the Family File you just saved and open it.

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3.6 When I go to the Report view, I get a "file damaged error" and am prompted to use the backup file.

This is caused when there is a conflict with the formatting information in your Family File. The solution is to export your Family File to GEDCOM and then import that GEDCOM file back into the Family File format. For information about exporting and importing GEDCOM files, refer to Family Tree Maker's built-in help system.

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3.7 The fonts appear very strange when I start Family Tree Maker.

Family Tree Maker uses Chicago as the font for the Family Page. If Chicago is not installed in your Fonts folder, Family Tree Maker will use the next system font it finds.

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3.8 I get an error message saying "can't use default printer" when starting Family Tree Maker or when changing between displayed reports.

3.8.1 Is the printer on?

Some printers automatically turn themselves off after a specific period of time. This can cause problems in Family Tree Maker, because it uses the printer drivers to format the information for the screen, and some printer drivers won't return the formatted text if the printer is off.

3.8.2 Are you using a StyleWriter printer?

There is a conflict with the version 2.2.1 driver for the StyleWriter 1200, StyleWriter 2200, and StyleWriter 2400 printers. The solution is to use either the StyleWriter 1500 version 2.2.1 driver (for the StyleWriter 1200) or the StyleWriter 2500 version 2.2.1 driver (for the StyleWriter 2200 and StyleWriter 2400 printers). These printer drivers are available at the Apple Web site:

  1. Go to the Apple Web site.

  2. Find and download the appropriate StyleWriter printer driver.

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4 Printing

4.1 I receive a communication error when trying to print to my Laser Writer 360 under Mac OS 7.6.5.

This is a known problem with the printer -- check out the Apple Web site. The solution is to get an older version of the printer driver.

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4.2 I am trying to print a help screen when in Family Tree Maker and get a message that the printer can't be used because it is already in use.

This appears to be related to the Apple StyleWriter and how the Microsoft library uses the printer in Family Tree Maker.

To print the help screen:

  1. Close Family Tree Maker.

  2. Open the help file named Family Tree Maker Help. It resides in the Family Tree Maker folder on your hard drive.

  3. Find the appropriate topic again and print it.

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