Technical Support

Family Tree Maker File Fixer Update

For Family Tree Maker version 4.4 for Windows 95

Things to note before updating:


Downloading File Fixer Update for Windows 95

You may want to print these instructions. To do this, turn on your printer, and then from your Web browser's File menu, select Print.

  1. Click the "Download Family Tree Maker version 4.4 for Windows 95 File Fixer Update Now!" link to begin the downloading process.
  2. In the dialog box that your Web browser displays, choose to save (your browser may call it "Save as" or "Save to disk") the File Fixer for Family Tree Maker 4.4 on your hard drive in the same directory or folder as your Family Tree Maker program (This is usually C:\FTW). Please note the drive and directory or folder in which you save the file (you'll need this information in the steps below).

Download Family Tree Maker version 4.4 for Windows 95 File Fixer Update Now!

If you encounter any problems during this process, please see our troubleshooting tips.


Installing Family Tree Maker 4.4 File Fixer Update

You may want to print these instructions. To do this, turn on your printer, and then from your Web browser's File menu, select Print.


Detailed File Fixer Instructions

You may want to print these instructions. To do this, turn on your printer, and then from your Web browser's File menu, select Print. The printed instructions will serve as a convenient reference while using the new File Fixer feature.

Things to note before using the File Fixer:


Using the File Fixer:

  1. Start the Family Tree Maker program.
  2. Hold down the following 4 keys in succession (so at the end of this you will have 4 keys held down): Alt + Ctrl + Shift + Left Arrow (ç This is the arrow pointing to the "left" on your arrow keypad). These keystrokes will bring up a box that says "Family File Checker with File Fixer".
  3. To start the File Fixer, click the Start button in the lower right corner of this box. If errors are found, a new dialog will ask if you want to run the Auto File Fixer. Click YES to do so (clicking NO will run the file through a normal error check but will not attempt to fix any errors it finds).
  4. If you encounter any "damaged file" messages while the File Fixer is checking your file, click OK, since this should allow the File Fixer to recover and continue checking for errors.
  5. Note: Depending on the number of errors the program finds, you may find yourself clicking OK or Ignore quite a few times. This is normal on a file with many errors, so keep clicking OK and Ignore.

  6. Once the error checking is complete, a dialog box will ask you to specify a name for the log that will list the individuals removed or excluded from the new file (the File Fixer may not have to remove any individuals). It will default to the directory Family Tree Maker is installed to. You can change the path that is listed to the directory you want. You must give this log a name so you know where to look to find who was removed. After the path, click your cursor and type a name in and a .txt extension (example: C:\FTW\log.txt). Please keep in mind that this log is a text file and should have the extension ".txt." Any word processor or text editor such as Windows Notepad can be used to open this file.
  7. Another dialog box will ask you to supply a name for your new Family File. It is very important to remember that once this process is finished you work ONLY with this newly created Family File. If you mistakenly work with your original file, your information will be put into the original damaged file. It is important that you keep careful track of what you named this file and where it is. You will want to supply the full path and .FTW file extension. We suggest you name the file the same name as your original file but with the number "1" right before the .ftw extension to distinguish between your old and new Family Files.
  8. Example of a new Family File: C:\FTW\Johnson1.ftw

  9. The File Fixer will create a new FTW file with the name you gave it. Your next step would be to open this new file. First close the box on your screen by clicking on OK. Then go to File, and Open Family File. Find the new file you just created and double-click it to open. It is recommended that you check this file as well to be sure that all errors were cleared. Follow step 2, but when you get to step 3, click no to bypass the Auto Fixer (Step 3 tells you to click YES). If you do find more errors, you can run the Auto File Fixer on this new file by running through Steps 3-6 exactly as you did before. Do not be alarmed if there are still errors - occasionally one has to run through several files to clear all of the errors out.
  10. If the file still has errors you cannot get rid of by trying the File Fixer again, please send the file to the following address with the name of the Technical Support Representative you spoke to in the second line of the address:

 

Banner Blue Software Technical Support
(TS Rep's name here)
PO Box 7865
Fremont, CA 94537-7865

Or fax us at 510-795-4488

Or feel free to call at 510-794-6850 between

7 AM - 5 PM (PST) M, T, W and F

7 AM - 4 PM (PST) on Thursdays.

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