Technical Support

6.0a Update Installation and Troubleshooting

We're glad you've chosen Family Tree Maker to assist you with your family history research. We pride ourselves on the fact that we listen to our customers, and whenever possible we implement the requests that you make to improve Family Tree Maker.

Many of you thought we could improve the Index of Individuals by adding additional options. The Index of Individuals in all previous versions of Family Tree Maker could only display names entered on the family page. In version 6, you can now display females with their married last names. In addition, you can choose to display people by their nicknames.

To implement these new features, we had to completely reconstruct the Index of Individuals. One side effect of this reconstruction was that for files containing more than 30,000 individuals, opening and moving around in the Index of Individuals is slower. When you began reporting this to us, we asked our development team to find a way to speed up the Index of Individuals. The Family Tree Maker 6.0a Index Optimization Update is the result of their hard work. Here are the areas where you will find improvements:

  1. Starting Family Tree Maker
  2. Accessing the Index of Individuals
  3. Using the Index of Individuals with the following options:
Below you will find detailed instructions on how to download and install an update to version 6 that will resolve this issue. Please follow the instructions carefully. If you encounter any problems installing the update, please refer to the troubleshooting tips section following the installation instructions.
  1. Connect to the Internet, open your browser and go to the following URL: http://familytreemaker.genealogy.com/download/ftw60a.exe.
  2. In the dialog box that your Web browser now displays, choose to save (your browser may call it "Save as" or "Save to disk") the Family Tree Maker Version 6.0a Index Optimization Update on your hard drive in the same directory or folder as your existing Family Tree Maker version 6.0 program. Please make a note of the drive and directory or folder in which you save the file, because you'll need this information in the next steps below.
  3. Once the file is saved to your hard drive, you can decompress (unpack) and run it in one step: Click Start and then click Run. Next, in the Open field, type C:\FOLDER\FTW60a.EXE, where "C:\FOLDER" represents the drive and folder to which you saved the Family Tree Maker Version 6.0a Index Optimization Update.

    For example, if you saved it to a folder on your C:\ drive called "FTW," you would type C:\FTW\FTW60a.EXE. After entering this information, click OK. This starts the WinZip Self-Extraction program. The WinZip self-extractor will prompt you to click "Setup" to run the Family Tree Maker Version 6.0a Index Optimization Update.

  4. Click Setup. The Family Tree Maker Version 6.0a Index Optimization Update's setup program starts. Follow the instructions on the screen.
    Note: If you have more than one version of Family Tree Maker installed on your machine, please be sure to select the directory or folder containing version 6.0. If you select a directory or folder containing a previous version, the update software will display the message "Old file not found. However, a file of the same name was found. No update done since file contents do not match." For help with this problem, please see the troubleshooting section following these instructions.
  5. When the Family Tree Maker Version 6.0a Update is complete, start Family Tree Maker. To verify that the update has been successful, from the Help menu in Family Tree Maker select About Family Tree Maker. The version number and date in this dialog should now be "Version 6.0a" and "April 2, 1999."
If you encounter any problems during this process, please read the following troubleshooting tips.

Troubleshooting the Family Tree Maker 6.0a Index Optimization Update

Problem:
You receive the error message: "Old file not found. However, a file of the same name was found. No update done since file contents do not match."

This error message indicates that the version of Family Tree Maker that the update software found on your machine is a version that is earlier than 6.0. This can happen if:

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